Transformation of a Project Management Consultancy Firm

by Woon Swee Kai

June 2021

Abstract

This case study is primarily based on discussions and inputs from Mr. Helme Hasan, the Executive Director of KLCC Project Services Sdn Bhd (KPS) and General Managers from the company as well as secondary data research based on articles, research and publications. KPS was established in 1992. The company is wholly owned by a public listed company which is listed in the KLSE board.

The company primary business is Project Management Consultancy whereby they have managed multiple projects and some of them were iconic landmark projects which is widely known throughout the world. They have established themselves to be one of the best and well known Project Management Consultancy firm locally and even participated in tendering for projects overseas.

They had managed to influence many developers including government projects to utilize Project Management Consultancy firm to manage their projects which eventually able to delivers the best of deliverables from the Contractor building the project to the satisfaction of their clients.

This case study will as comprehensively as possible explored the role of a Project Management Consultancy firm on what are the advantages in engaging or hiring a Project Management Consultancy firm to manage their projects and the benefits it can bring to their client in terms of cost saving, timely delivery and quality finish product.

This case study includes some of the pertinent points related to KPS as a Project Management Consultancy firm during its inception in 1992 till present and the changes and transformation that have evolved and occurred during these period which had transform the company from a mediocre set up into an established Project Management Consultancy firm now.

This case study shall be divided into two parts whereby in Part 1 it will discuss on the company background, industry overview, SWOT analysis and few others. In part one of this paper, the analysis will explain on the functionality of the company and identified the strength and weakness of the company which shall be brought up for discussion and analyze more in detail.

It will also introduce the functionality of the company as a Project Management Consultancy firm and a brief introduction into the industry overview and the tools required to manage a project to the satisfaction of their client.

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