Impact of Human Resource Training on Employee Performance: A Study of First Bank Plc in Cross River State, Nigeria

by Udensi, Uchechi Charles

June 2021

Abstract

The study examined the impact of human resource training on employee performance in selected banks in Cross River State, Nigeria. Specifically, the study determine the effect of on-the-job training on employee performance; examine the effect of off-the-job training on employee performance; examine the effect of special and technical skill training on employee market share; and to the effect of new recruit orientation programmes on employee performance of First Bank Plc in Cross River State.

The study adopted descriptive survey research design. The total population of First Bank Plc employees in Cross River State 542 was used for the study. With a known population, Yamane (1967) formula was adopted to realize 230 sample size. However, from the 230 copies of the questionnaire administered, 221 copies were completed and returned. Judgment and purposive sampling techniques were used for the selection of respondents. Questionnaire was the major instrument for data collection.

The data were subjected to Cronbach Alpha reliability test value of 0.824 was realized which showed that the instrument was highly reliable at 82.4%. The data was analysed with descriptive statistics such as mean, frequency and percentage distribution. The hypotheses were tested with simple regression analysis model and Pearson correlation coefficient model. The descriptive results revealed that, 56.1% of the respondents strongly agreed that assigning additional duties and responsibilities to subordinate by employer boost the employee performance. Large percentage of the respondents 57.7% agreed that, lectures or classroom method of human resource training in the bank affect employee performance.

The empirical result revealed that; on-the-job training has significant and positive effect on employee efficiency of First Bank Plc in Cross River State, Nigeria. Off-the-job training has no significant effect on employee’s effectiveness in First Bank Plc. Cross River State, Nigeria. Special and technical skill training has significant effect on employee’s market share of First Bank Plc in Cross River State.

There is a positive and significant relationship between new recruit orientation and training on performance of First Bank Plc in Cross River State. We recommended that, effective training programs and carefully set development plans should be provided to all employees to enable them to enhance their skills and upgrade their knowledge.

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