The Impact of Training on Employees’ Development in Pusat PungutanZakat, Majlis Agama Islam Wilayah Persekutuan Kuala Lumpur

by Hasliza Binti Abdul Samad

October 2021


This case study is based on research and interviewing session with employees of Pusat Pungutan Zakat, Majlis Agama Islam Wilayah Persekutuan Kuala Lumpur. The case study is comprehensively focused on human resources as training department which has the power to lead in the development and performance of employees of all sections and positions of an organization and its purpose is to develop and maintain a constructive and powerful workforce.

The case study also helps to explore the relationship between developing clear expectations and goals of employees’ performances in relation to the career performances among the Pusat Pungutan Zakat-MAIWP employees. It also helps to explore the performance management training style in which they build a working environment that enables employees to put more efforts
in doing their best possible work so as to achieve Pusat Pungutan Zakat’s organizational goals and mission.

With the successful trainings for performance management, employees can be able to improve and strengthen their skills, enhance strengths and build up the skills development with the training opportunities provided. It also plays an important role in the exploration on how performance management can help in the areas such as the employees’ retention, recruitment and productivity thereby contributing a positive performance for the organization x in areas of giving appreciations and rewards to employees in order to accomplish their strategic objectives.

With the outcome of the analysis, alternatives will be derived and recommendations will be proposed strategically for the organization to achieve their objectives. From the case study, we also have a clear knowledge as relates to the impact of behaviors of employees towards organizational change and performance management commitment.

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