Factors Affecting Change Management through Technology Adoption in Public Organizations in Bangladesh

by A. K. Mahbubul Hye, Mahadi Hasan Miraz, Md. Mamun Habib

August 2020


The purpose of this study is a clarification of changes in supply chain management (SCM) in public organizations and the nature of change management (CM). The paper also examines and demonstrate the trust of influencing CM in technology adoption in Bangladesh public organizations.

The aim of this paper is, consequently, to identify precarious success factors for CM. Also, it focuses on the adoption of technology such as the Technology Acceptance Model (TAM), highlighted the need to broaden the scope of theoretical mechanisms. Besides this, research obtained the empirical data necessary to validate the theoretical framework. Therefore, a total of 460 self-administered questionnaires was used to derive public sector responses in Bangladesh in their perceptions of trust and aspects of change management. In addition, this study provides an outline of FC in TA projects is recognized based on the literature review and empirical evidence.

This study will enhance the service and management of the public organization through technology adoption. Besides that, it will provide the factors influential in quality service for a public organization. Finally, it introduces a framework base on TAM theory. This paper concludes with an elaboration of previous work, framework and contributions as well as the stream of future research.

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