An empirical research of ITESCM (integrated tertiary educational supply chain management) model
by Mamun Habib
October 6th 2010, Management and Services
In the service industry, service providers have an incentive of getting better quality inputs from customer-suppliers, and customer-suppliers have an incentive of getting better quality outputs from the service provider.
Supply Chain Management (SCM) is needed for various reasons: improving operations, better outsourcing, increasing profits, enhancing customer satisfaction, generating quality outcomes, tackling competitive pressures, increasing globalization, increasing importance of E-commerce, and growing complexity of supply chains (Stevenson, 2002).