The Impact of Work from Home (WFH) on Employee’s Satisfaction and Work Performance during Pandemic in Mining Organization

by Nur Farah Ain Binti Azmi

February 2022


This study used a quantitative method to determine the relationship between independent variables, such as work from home factors, and dependent variables, such as work performance and job satisfaction, among mining sector employees. Mediating factor of connectivity will be connected between independent and dependent variables, thus it will presence explains the relationship between them.

Employers can use the results of this study to determine the effectiveness of work-from-home arrangements for their employees in order to improve employee job satisfaction and performance. A total of 101 people from various departments within the mining sector took part in this survey.

The researcher distributed 152 questionnaire sets to respondents, however only 101 completed surveys were returned. The questionnaire  contains 75 items that have used five-point Likert scale. The statistical package for social science (SPSS) version 23.0 was used to evaluate each hypothesis. Each hypothesis was tested using Statistics Package for Social Science (SPSS) version 23.0.

The data was analysed using descriptive and inferential statistics, such as correlation and regression. Four hypotheses were formed to perform the inferential analysis to determine the relationship between independent variables, mediating variables and dependent variables.

The results of the study showed that three factors which is work performance and job satisfaction is positively related to work from
home. Unfortunately work from home has negative impact on employees work performance due to the some of the employees have their technical routine that were unable to do virtually at home.

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