Factors Affecting Employee Resistance to Accept Changes in Healthcare Services Located in Petaling Jaya, Selangor

by Ravinder Jeet Kaur A/P Ram Singh

October 2021


Today’s healthcare organisations are deemed highly competitive due to the changes in the environment that pushes them to adapt to the organisational structures. However, to have a successful positive change in an organisation, there are barriers/obstacles faced by the existing workforce/employees who feel unready to adapt and make changes. Organisational/ Management support is needed to develop trust among employees and foster better collaborations that bring about effective, and positives changes in an organisation.

The most important resources required by employees in an organisation are transparency in sharing, reward offering, and support, as it provides employees with the assurance that management will be able to cater resources and assistance as needed.

The objectives of the study were to determine the factors affecting employee’s resistance to accept the changes in healthcare
services located in Petaling Jaya, Selangor. The research design is carried out for this study was a descriptive research design. Respondents are from the human capital and non-human capital perspectives of healthcare services in Petaling Jaya, Selangor.

Primary data is collected using questionnaires which consist of close-ended questions. The resistance to changes is due to employee perspectives on poor internal communication and information, poor management skills, and lack of technological skills and exposure.

As results, it affects the healthcare services on the uncertainty of organisation structure, management direction, and change of government policy. Thus, collective data on previous researchers’ literature is gathered and together with the researcher’s primary data and experience in this study.

Furthermore, employees in healthcare services need to make themselves comfortable in accepting positive changes and for the management to strategies on how to overcome barriers to positive changes.

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