Change Management for Information System in Public Service

by S.A.M Manzur Hossain Khan, Nurakmal Ahmad Mustaffa, Md. Mamun Habib, Mahadi Hasan Miraz, Ferdoush Saleheen, Mashiour Rahman

August 2020


Public organizations, in demand to deliver the public with adequate facilities in the present, exceedingly competitive and continuously evolving environment, require changes. The changes that become necessary are often related to the application of information systems (IS).Furthermore, when administrations are met with changes, a change management (CM) process requirements to be put in place. CM theories that are presently obtainable to practitioners and academics are often self-contradictory; they typically lack experiential indication and are stayed by unopposed hypotheses concerning the nature of the modern CM. The aim of this paper is, consequently, to identify precarious success factors for CM in IS projects. In order to reach this purpose, a clarification of changes in public organizations and the nature of CM are obtainable. Following this, an outline of success factors for CM in IS projects are recognized based on the literature review. The paper also examines two IS projects and uses them to demonstrate success factors influencing CM in IS projects in Malaysia pubic organizations. An argument of the Study findings is provided, and the paper concludes with a presentation of the study’s contributions and limitations as well as the stream of future research. Keyword: Change management; public organizations; information systems.

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