Medical Regulation In Malaysia : Towards An Effective Regulatory Regime
In this article, we examine the critical leadership practices that herald the capacity of public agencies to...
UR JOURNALS & PUBLICATIONS
Keeping Ahead Of The Game : Innovations And Challenges In E-Government In Malaysia
This article examines the development and usage of e-government in Malaysia. The history of public administration...
Malaysian Think Tanks And University Policy Institutes : Reflecting Or Diverging From Regional Expectations?
East and Southeast Asian think tanks are often described as small, new, multi-issue organisations that avoid offending...
The Malaysian Medical Professionals : Serving The Public Interests?
This paper assesses the functioning of the regulatory system of the Malaysian medical profession. It demonstrates that...
How Social Innovation ‘Came To Be’: Tracing The Evolution Of A Contested Concept
Social innovation is a contested concept with multiple meanings that have implications beyond academia. It is not a...
Penalties for Congenital Disease Children: Takaful Insurance Perspective
This case study is about a family that has a congenital heart disease son. The issues discussed in this story is the...
The Public Bureaucracy’s Role In Policy Implementation In Malaysia
The Malaysian public service plays a significant role in the country’s economic and social development. More...
Identifying Service Quality Dimensions By Understanding Consumer Preferences In TheMalaysian Grocery Retail Sector
Increasing competition in the grocery retail sector in Malaysia has moved many retailers regardless of size, to find...
Malaysian Airlines : Getting Of Strategically
The discussion centers around the different facets of the external environment of Malaysia Airline specifically...
Parents’ Perceived Service Quality, Satisfaction And Trust Of A Childcare Centre : Implication On Loyalty
The aim of this study is to investigate the impact of parent’s perceived service quality on satisfaction and trust. It...
Service Quality Dimensions : A Study On Various Sizes Of Grocery Retailers – A Conceptual Paper
The slow growth of grocery products in Malaysia since the Asian financial crisis and the influx of multinational and...
Influence Of Relationship Quality On Hotel Guests’ Loyalty : A Case Study Of A Malaysian Budget Hotel
Building up loyalty through relationship marketing as in the case for a budget hotel has been found to be a long term...
