Abstract

This case study is based on research and interviewing session with employees of Pusat Pungutan Zakat, Majlis Agama Islam Wilayah
Persekutuan Kuala Lumpur. The case study is comprehensively focused on human resources as training department which has the power to lead in the development and performance of employees of all sections and positions of an organization and its purpose is to develop and maintain a constructive and powerful workforce.

The case study also helps to explore the relationship between developing clear expectations and goals of employees’ performances in relation to the career performances among the Pusat Pungutan Zakat-MAIWP employees. It also helps to explore the performance management training style in which they build a working environment that enables employees to put more efforts in doing their best possible work so as to achieve Pusat Pungutan Zakat’s organizational goals and mission.

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