Abstract

The purpose of this study is to analyze the empirical study on cybercrime, an emerging threat to banking sectors in Malaysia. This study investigates the significant contribution of financial literacy, public awareness, ICT and technical tools, education and law enforcement on the relationship of cybercrimes and combating the threat of cybercrime. The impact of cybercrime incidents on organizational performance is investigated by further exploring the moderating effects of effectiveness on combating the threat of cybercrime.

A sample of 123 banks employees from 12 commercial banks in Malaysia was studied by using research survey design. The cross-sectional research approach was applied with using the random sampling design with 123 respondents were participated in this study. The financial literacy, public awareness, ICT and technical tools, education and law enforcement incidents have negative/positive impact on organizational performance effectiveness to combating the threat of cybercrime. Some recommendations also proposed from research finding, banking industry and government regulations. The present study focus on banking sector so it’s finding cannot be generalized in other sectors.

Further in depth comparative studies in other sectors with different cultural and SOP policy reinforcement settings will help to authenticate the research findings. Information security and public awareness weakens the negative impact of cybercrimes on combating the threat of cybercrime, therefore it is important for banks’ PR managers to set up more security financial literacy and education to increase customers’ awareness on cybercrimes. Linking these topics has created a new study within the combating the threat of cybercrimes in Malaysia. The present study also enhances the understanding of customers’ role to combat the impact of cybercrimes on the banking industry performances.

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